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ServiceNow Admin and Development

Indian
7 years, 7 months


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  • Ad ID: ADOIST-3208727
  • Category: Services
  • Subcategory: Education
Description
ServiceNow Admin and Development
During this 3-day interactive training course you will implement various system administration functions in your own instance, which is a safe sandbox to perform fundamental administration and configuration tasks:
Perform core configuration tasks.
Work with UI Policies, Data Policies, UI Actions, Business Rules and Client Scripts.
Use the Mobile Platform.
Activate Plugins.
Add users, groups, and roles.
Manage data with Tables, the CMDB, Import Sets, and Update Sets.
Work with two key Process Applications: Knowledge Base and Service Catalog.
Create Workflow activities and approvals.
Configure Alerts and Notifications.
View Upgrade History and Status.
Control System Access and Data Security.
Create Baseline Performance Metrics.
Run Reports, configure SLAs, and perform Instance Branding and Customization.
Integrate social IT elements and learn best practices. We weave a scenario throughout our course to present real world, relevant lab exercises. The 3-day class features lecture and group discussions, as well extensive hands-on practice and reinforcement delivered in a wide variety of labs, tech talks, and a comprehensive case study. Click here to view the entire course outline.
Who Should Attend
This course is designed for new ServiceNow System Administrators, those who are 0-3 months into a new deployment.
Prerequisites
The Foundations online learning course has six modules which introduce the ServiceNow platform and interface, where you explore what you can do on the platform. Class Schedule (includes 1 hour lunch break)- 3 days.
Service now Advanced Administration
Are you administering a ServiceNow system and need to fine-tune features based on your organization's needs? Want to learn how to automate more of your company processes? This two-day course provides hands-on practice for implementing new workflows and changing system settings.

Best Practices around a core set of ServiceNow applications are detailed and applied to course work.

Starting with a Requirements document, students implement workflows and system enhancements to a

ServiceNow system that has been in production for approximately 6-12 months.

A compelling story is woven throughout the course content and lab work to help students learn to:
Capture class work in update sets to understand their purpose and movement.
Implement new workflows that use a variety of activities to understand how records are generated from workflows.
Coordinate Service Catalog options, including two-step checkout, cart controls, and variables.
Create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users.
Use a database view and trend data to do reporting. Field color assignment and security controls are discussed in relation to reporting.
Implement a Web Services integration and learn about the possible data paths into ServiceNow.
Set system controls that direct the right data to the right users at the right time.
Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.
Who should attend:
This course is designed for ServiceNow administrators and consultants who maintain ServiceNow systems that have been in production for approximately 6-12 months and successfully passed the System

Administration certification.
Prerequisites
Certified System Administrator
Students should work all of the exercises and labs from lessons 1 – 8 of CodeAcademy's JavaScript course.
scripting in ServiceNow is highly recommended
Course Details:
2 day, Onsite Instructor Led training course
Scripting in Service Now
Need to take advantage of the extensibility of ServiceNow? Want to add new functionality or modify the baseline behavior of your instance? If so, attend Scripting in ServiceNow to learn how to use our JavaScript API. This class begins with client side scripting and transitions to server side scripting. You will write, test, and debug scripts using real-world, relevant lab exercises. The class features lecture and discussion as well extensive hands-on practice and reinforcement delivered in a wide variety of lab activities.

During this interactive training course you will perform scripting functions in your own instance. This will provide a safe sandbox for practicing and becoming comfortable with both client side and server side scripting, including UI policies, business rules, and best practices.
The course content and lab work help students learn to:
Determine when it is appropriate to script
Configure a ServiceNow instance for Scripting
Write, test, and debug client side scripts
o Client Scripts o UI Policies o UI Scripts
 
Write, test, and debug server side scrip
Business Rules
UI Actions
Script Actions
Workflow Scripts
Scheduled Jobs
Develop Scripting best practices
Write, test, and debug Script Includes
On Demand Functions
Server side
Client/Server
   
Manage Events
Who should attend?
Experienced ServiceNow System Administrators wishing to extend the functionality of their instance. We recommend that you have a minimum of 3-6 months of experience with the ServiceNow platform and have attended the System Administration course. System Administration certification is preferred.
Prerequisites Ability to write, test, and debug JavaScript. Course Details: 3 day, Onsite Instructor Led training course.
SERVICE NOW ONLINE TRAINING COURSE CONTENT:
1) INTRODUCTION TO SERVICENOW TRAINING
Introduction to service now instances & Process
SNC Navigations
SNC Applications and Modules
Forms, Lists and Tables
2) BASIC FORMS AND LIST MODIFICATIONS AND ADMINISTRATION
Personalizing Forms
Creating new sections in forms
Personalizing Lists and List controls
Introduction to Different types of Fields
Dependent choice field creation
3) CONFIGURING USERS AND GROUPS AND ADMINISTRATION
Users
Groups
Roles
Roles tagging to users and groups
4) TABLES & COLUMNSAND ADMINISTRATION
Introduction, schema map, creating tables adding fields etc.
Auditing tables and fields
Skipping a field from Auditing
Recovering deleted data
5) APPLICATIONS AND MODULESAND ADMINISTRATION
Creating and modifying applications and modules and other related activities of Servinow admin Limiting access of Applications and modules to specific set of roles
6) INTRODUCTION ON DIFFERENT MODULES
Incident Management
Problem Management
Change Management and it’s workflows
Servicenow Training developer Level Management
7) CHANGE MANAGEMENT
Different types of change requests and their significance
Change Types and Respective workflows
Risk Assessment Plugin activation
Risk Questionnaires configuration and defining thresholds and conditions
Approvals debugging in workflows
Creating Dynamic approvals
8) SERVICE LEVEL MANAGEMENT
SLA definitions and triggering conditions
SLA schedules
Excluding and Including holidays in Schedules
Retroactive start usage in SLA
SLA workflow and Notifications on breach
9) SERVICENOW TRAINING CATALOG
Introduction to Items and Categories
Record Producers
Introduction to Variables and Variable Sets.
Creating workflows
Associating workflows to Items
10) EMAIL NOTIFICATIONS AND EVENTS
Email notification creation(when to trigger, whom to trigger, What content to send)
Templates utilization in email notification
Events creation
Email notification through events
Email notification in workflow via notification and events
Send to event creator usage
Email Inbound and Outbound server properties setting
Debugging mail sending issues
11) IMPORT SETS AND TRANSFORM MAPS
Data load through excel
Transform Mapping(Auto and Manual mapping)
Transform Scripts to restrict inserts and update
Data source creation (FTP,JDBC,LDAP,files like excel,csv)
Utilizing data source in Data loads
Scheduled Imports
12) CMDB AND DISCOVERY
CMDB purpose in incident & problem & change request
CMDB classes structure
Data load using import sets into CMDB
CMDB relationships creation
Different ways how data come into CMDB(importsets,discovery,3rd party CMDB integration)
Discovery purpose
Help the helpdesk in ServiceNow
How to enable Discovery in Snow
13) SCRIPTING
Client Side scripting
Client Scripts (Intro, How to write and use)
UI Policy (Intro, How to write and use)
Server Side scripting
UI Action (Intro, How to write and use)
Business Rules and Global Business Rules (Intro, How to write and use)
Script Include
14) UPDATE SET
Creating an update set
Using an update set
Creating update source
Retrieving update sets
Moving changes between instances
Errors skipping and checking
Advantages and best practices
15) REPORTS, GAUGES AND HOMEPAGE
Creating Quick reports from lists
Creating Reports, Gauges and Homepages
Various types of reports and usage
Using Script Includes in reports
Scheduling reports
Report Administration
16) INBOUND EMAIL ACTIONS

17) ACCESS CONTROL RULES (ACL)
18) MID SERVER INSTALLATION
Mid Server setup download
MID Server configurations
Running MID servernow Training
Debugging MID server issues
19) SSO AND LDAP BASICS AND PROCESS
Purpose of SSO and LDAP
SSO considerations and requirements basics
SSO properties configurations
LDAP server configurations
LDAP OU definitions, Data Sources and Transforms
 

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